We are looking for you who would like to volunteer and give your time and care to people affected by gambling addiction.
1 in 4 is affected by gambling problems
Yet many people don't know where to get help.
Gambling addiction affects more people than many people think
1 in 20 say they have had problems with gambling during their lives.
1 in 5 say they know someone who has had problems with gambling.
Most people don't know where to get help with gambling addiction.
Source: InFact 2025 report
You don't need to have all the answers.
You are not expected to know everything, or have all the solutions on hand. As a volunteer, it is a lot about:
- Listen
- Be present
- Meet people with respect
You will receive training and support, as well as a whole group of other volunteers who are good at helping each other.
Not all volunteers are the same – fortunately
The most important thing is not who you are, but that you get to use what you already know and are good at.
Maybe you are secure about finances or debt.
Maybe you like taking photos, writing texts, or making things happen in your local community.
There are many ways to contribute – including yours.
Shame doesn't just stop those who need help
It also stops those who are considering helping.
Many people think:
- "Who am I to help?"
- "Imagine if I say something wrong"
- "I don't know anything about this"
- "I can't promise a lot of time"
That's completely normal. That's why we're working to make volunteering safer, but also flexible, because we know that life can happen.
What do today's volunteers say?
I have learned a lot about myself through my time as a volunteer.
Volunteer
I quickly learned that I didn't need to have all the answers. It was enough to just listen.
Volunteer
What can a volunteer do?
There are many ways to contribute, but there is no expectation that you will do everything. As a volunteer with us, you can:
- Contribute to conversations with people who are struggling
- Help lead or support self-help groups
- Help spread knowledge about gambling addiction
- Politically oriented work
Not all volunteers work directly with people. Some contribute in other ways. For example:
- Financial help
- Practical support
- Text or photo
- Other social activities
Who is it suitable for?
The short answer: anyone with a genuine desire to help.
There is no requirement that you have personal experience. If this is your first encounter with gambling addiction, you will go far with curiosity, empathy and care.
As a volunteer, you help ensure that more people find help earlier and that fewer people are left alone with what is difficult.
Frequently asked questions from volunteers
Do I have to have personal experience with gambling addiction?
No, you don't need that. Many volunteers have it, while others don't.
What if I say something wrong?
It's completely normal to be afraid of it. You will receive training and you will always have someone to consult with.
How much time do I have to spend?
It varies, and we find solutions that suit you and your everyday life. Volunteering with us should be flexible, not all or nothing.
What if I notice that this is not right for me?
Then you speak up. It's perfectly fine to take a break, change roles, or quit. Volunteering shouldn't come at the expense of your own health.
Am I bound for a specific period?
No. There are no commitment requirements. We are committed to ensuring that volunteering is sustainable over time.
Do I have to expose myself in public?
No. It is completely voluntary.
Most volunteers are not visible to the outside world, and you decide for yourself how visible you want to be.
Do you have any questions or want to talk?
Feel free to contact us on the Helpline, via email or the contact form.
