"Hi, you've come to Gambling Addiction Norway, how can I help you?"

When you call us, you will meet people who have been close to gambling addiction, either as former addicts, relatives or people who in other ways have a lot of experience and knowledge about the problem.
One of the most important things for us is to meet all inquiries with care and understanding that every story is unique, just like the people who contact us.
Anyone can use the helpline - a gambling addict, a caregiver girlfriend, a caregiver dad, a caregiver friend or a concerned aunt. If you have questions or want advice and guidance, we want the path to contact us to be short. It's better to contact us once too often than once too little.
If it is not convenient to call us during our phone hours, we encourage you to use our contact form, where we can arrange a call time that suits you!
Everyone in the organization is sworn to secrecy so that you feel safe when you talk to us.
Feel free to contact us on the Helpline or via the contact form.
Who do you meet when you call us?

Cecilie Hansen
Operator

Gunn Mari Fallmo
Operator

Jenny Robinson

Roger Asker
Operator

Tommy Galensjø
Operator
How are you met? A few examples
Below you can read a description of complex inquiries, so that you get a picture of how you are met with us. We do not save any notes from the conversations, so this is a fictionalized account that cannot be traced back to individuals.
"I've gambled it all away"
We hear a female voice on the other end of the phone. She has long tried to quit on her own, but now fears that her gambling addiction will have serious consequences for her partner and children.
Scared, desperate and ashamed, she came to us after Googling problem gambling, unsure of who else to turn to.
With us, she talks to someone who has been in the same situation. He understands the pain she feels. He gives her time and space to talk about her situation, and along the way he asks questions to get a better understanding of what she needs.
"Excuse me for rambling on here"
The conversation is marked by tears, but also laughter. That little laugh is an important step towards recovery, a sign of relief and hope. Through the conversation, she gets a better overview of what she can do next. Contact her GP for a referral to treatment and seek help from NAV for financial advice.
They also agree that she will tell her partner the truth. Even though she is afraid of his reaction, she wants to take the step to get her life back. Her husband follows up with her via SMS and provides support until the day she opens up to her partner. The partner is also offered follow-up if he needs someone to talk to.
"It's a long road, but it's entirely possible to reach the goal and become gambling-free"
The man with us gives her courage and strength to embark on the road to recovery. She responds to the promises: "I'm ready to do whatever it takes."